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Home Technology Support & Maintenance Plans

Peace of mind for your home technology

Technology Support you can count on

Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your home automation system remotely to enabling you to reset your own system easily, we have you covered.

Learn more about our team's commitment to quality and reliability.

Experience Our Benefits

REMOTE REPAIR

Your system will be accessed remotely and often repaired without a service call.

APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate.


What can we monitor?

Whether most of your network-connected devices are up and running in Plymouth, MN, and beyond.

The health of many connected audio video distribution devices and light switches (availability may vary depending on the manufacturer).

Internet up/down state and average upload/download speeds.


What can't we monitor?

Quality of audio/video (a connected network media player may show as online, but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e., Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life, or threats from zombies.

Choose your monthly subscription

ESSENTIAL PLAN $27.99
  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and frequently troubleshoot potential issues before they arise.

  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and often repaired without a service call.

  • 24/7 Email, Text and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • 24/7 Phone Support

    Experience the convenience of a live answer from one of our knowledgeable technicians.

  • App Control

    You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

  • Discounted Service Call Rates

    In the unlikely event that a service call must be scheduled, you'll receive 10% off labor rates and "Front of Line" next-day service.

Select This Plan
ENHANCED PLAN $49.99
  • Proactive Monitoring and Remote Repair

    We'll proactively monitor your technology system and frequently troubleshoot potential issues before they arise.

  • Reactive Remote Repair

    Upon hearing from you, your system will be accessed remotely and often repaired without a service call.

  • 24/7 Email, Text, and Chat Support

    We’re available to communicate with you in whichever manner best fits your lifestyle.

  • 24/7 Phone Support

    Experience the convenience of a live answer from one of our knowledgeable technicians.

  • App Control

    You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

  • Discounted Service Call Rates

    In the unlikely event that a service call must be scheduled, you'll receive 10% off labor rates and "Front of Line" next-day service.

Select This Plan

Residential Technology Systems:
Our scheduled service and support packages

We offer custom support and maintenance care programs that are far superior to others in the market. Beyond simply ensuring “stuff works,” we want to ensure you have peace of mind.

Basic Client Care

With the Basic Client Care package clients will receive a manufacturer warranty that applies to equipment only, technical support, onsite service calls Monday – Friday 8am – 5pm, and a 5% equipment discount.
Select This Plan

Basic Client Care +

Includes all Basic Client Care services plus access to priority call and response service Monday – Friday 8am – 5pm, one annual technology system check-up and cleaning, 5% installation discount on additional services.
Select This Plan

Gold Client Care

Includes all Basic and Basic + Client Care packages plus a dedicated 24-hour service hotline, after-hours service and support, annual audio/video calibration, additional annual semi-technology system check-up and cleaning, additional 5% discount on equipment and installation (note: 10% max discount)
Select This Plan
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